Can we learn from the auto industry?by
System Approach to Prevent Safety and Quality Problems in Modern Automobiles
MIT SDM Systems.... Many such systems already experienced quality and safety problems that could not be traced back to component...
Johnson & Johnson’s Quality Catastropheby
That’s the headline for a recent expose on Johnson & Johnson’s manufacturing fiasco. This article should be mandatory reading for everyone in the industry.
William Weldon trots out the same excuses and tries...
Safety and quality excellence in Gillette, WYby
I'm always on the lookout for firms and institutions that embody a strong culture of quality... against industry averages: People who understand that there is no virtue in benchmarking to a substandard norm...