Picked up a news story about complaints made about group purchasing site Groupon. These seem to fall into 2 camps: advertisers that cannot cope with the response generated by the Groupon emailing machine, and, secondly, some of the amazingly cheap offers not being as useful as they should be.
Over the last few months there have been a rash of cheap laser hair removal deals on Groupon (other group purchasing sites are available!) – not by SkinGenesis I must add. The news story reports that small businesses just cannot handle the large influx of clients all at once. Some have claimed having to wait 3 months for an appointment, and even then not being welcomed when they visit.
The other type of complaint concerns the packages themselves. Regular laser hair removal users will know we always advise that a minimum of 6 sessions will be needed to see results – so why sell a package of 4? But Groupon are happy to promote such deals, and some buyers are finding they have to buy supplementary treatments at a much higher rate.
So the message is, be sure to check the details before buying that coupon - and don’t necessarily expect the same level of service that regular customers enjoy.