OK, I am mobile again at least for now and the water has receded from washing over my brain. I called Chesapeake rehab and left a voicemail... I'm also emailing a friend of mine at Permobil, something has to be done about this Unreliability !
I do have a backup chair but it is six years old.... The whole point of getting a new wheelchair is reliability ! What's a quadriplegic to do ?