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Remote Support Software in the Global Market- An Analysis

Posted Nov 09 2012 10:31am

Remote Support Software tools have grown in popularity and usage over the years at a very healthy rate. This rise in the global Remote Support Software market can be attributed to the need among companies for real-time collaboration among multiple offices spread across different states and even countries.

Demand forWeb Remote Supporthas grown rapidly, while growth in revenue has slowed down because of increased market maturity and reduced prices of these solutions. This, in turn, has improved the value offered by Remote Support Software solutions, which is also improving at a fast pace because of better user experience, robust video conferencing, and better mobility.

With the growing popularity of the next generation of communication solutions, web-based collaboration will soon become the base for strong enterprise communications. By 2015, the revenue for Remote Support Software solutions is expected to grow exponentially and support a huge user base.

The dominant model at present is the Software as a Service (SaaS) or hosted service model. Services like the RHUB Remote Support Software appliance are examples of this model of Remote Support Software solutions. With the OPEX model used as a base, cloud technologies are now offering big advantages to small and large organizations.

At present, the market for on-premise Remote Support Software solutions has a 19.8 percent share in revenue and is expected to grow stronger this year as well. The market is currently in flux as it is divided between conferencing solutions and Unified Communication solutions, which are broader in application and integrate robust conferencing solutions. A push is being made towards UC, and this is expected to lead to greater growth for on-premise Remote Support Software solutions.

The reason for this is attributed to the fact that initial UC deployments such as remote connection are based on on-premise solutions. Cloud-based UC deployments are still a work in progress, and they current lack the robust capabilities offered by server-based solutions. Other reasons for favoring on-premise UC solutions include the need among companies for deeper integration and customization. All these factors have resulted in an annual growth rate (2010-2015) of around 19 percent for on-premise Remote Support Software solutions and 27 percent for hosted Remote Support Software solutions.

The Asia Pacific region has seen the greatest and most unexpected annual growth in 2012 for Remote Support Software solutions. The market in the region is growing rapidly, but it still remains largely under-penetrated and full of strong opportunities for growth in the next several years. Meanwhile, growth in Africa, Middle East, Europe, Latin America, and North America has been impacted adversely by the fragile macroeconomic environment and growing pricing pressures.


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