After days of back and forth e-mails between myself and .com, the self-publishing outfit that crafted my latest hardcover, “Put On Your Parky Face,” it seems I have finally prevailed. It seems they understand that it’s WRONG that a book meant to be delivered to was instead delivered… nine days ago… to , from whence it seems to have disappeared.
In a remarkable change in tone from a somewhat snarky e-mail received yesterday from Lulu’s customer service, I received the following this morning.
In order to place a reorder for the book I would like to know if your sister has an alternate address, as and do not deliver to . I can place the order again and send it to the same address as before, but the only method for shipping will be .
Please know that we are here to help you and ultimately see to it that you receive your book. Since it is being delivered to a PO Box and USPS is the only way to deliver to this address, the delivery of the book is out of Lulu’s control and we’ll do what is necessary to ensure your order is completely fulfilled.
If you would like the book sent to your sister’s PO Box address again, I can, or I can send it to an alternate address, preferably one which can accept FedEx or UPS deliveries.
I gave them my Mom’s address (she will be home from rehab from her broken leg on Wednesday… YAAAY!). Then they sent the following…
I have created the reorder (#XXXXXX) under my Lulu account, so it will not show in your order history. This order will ship via Expedited (2 Day) service and once the tracking information is available I will provide it for you.
No, Lulu. Thank YOU. It took awhile, but you are off my shit list and I hereby lift my suggestion that you order my book only from Create Space or Amazon . If you’d prefer a lovely hardcover or a PDF download, check out the book at Lulu .
Remember, 100% of the author proceeds go to PD research.