So I have avoided writing this post for months, because at Mom 2.0 I learned that engaging in social media brand warfare isn’t the way to go.
However, it’s 3:29 am and I can’t effing sleep and I have HAD ENOUGH. My filter is gone.
A couple years ago, Andy and I bought a Sleep Number bed. For a while, it was incredibly comfortable. But 6 months or so ago, something went wrong with it and it is now horribly uncomfortable. Hence me being awake at 3:29 am.
I have TRIED EVERYTHING to get some help with this. I’ve called. I’ve emailed. I’ve tweeted. I’ve reached out to their PR people asking for some assistance so I wouldn’t have to write this post. When I get someone to actually respond – which is NOT what happens at least half the time – here’s how our conversation goes.
Me: Something is wrong with our bed.
Them: What’s the problem?
Me: I don’t know, but it’s not comfortable.
Them: What’s wrong with it?
Me: I don’t KNOW. It inflates without us telling it to. Or something. I don’t know. But it is JACKED UP.
Them: Well what’s wrong with it?
And then my head EXPLODES.
The “trouble shooting” we’ve been instructed to go though involves looking at the top of mattress and seeing if anything looks wrong. Nope? Well then look at the bottom of the mattress and see if anything looks wrong. NOTHING IS STICKING OUT OF THE BOTTOM OF THE #$@$ING BED BUT I CAN’T #$@$ING SLEEP BECAUSE IT IS SO @#$%ING UNCOMFORTABLE.
As you can tell, I am about at the end of my rope with this. I am incredibly disappointed that we have a bed that we splurged and paid an exorbitant amount of money for and was supposed to last 20 @#$#ing YEARS and now we’d rather sleep on the flipping couch.
I am also incredibly disappointed that I’m getting such horrible customer service from a company that was out in the social media space before pretty much anyone – a company I use as an example when I’m talking about brands that do twitter right. Or, at least, I used to use as an example.
Writing this post is probably the insomniac’s version of drunk tweeting and I may feel bad about putting this out there in the morning, but I’m at the end of my rope here.