Dear US Airways, US Airways baggage handlers at LaGuardia airport, US Airways customer "service" representative at Logan International Airport, and US Airways baggage delivery guy:
I've got a lot to say so I'll say it in bullet points so we're clear:
- Is it too much to ask to put my freaking suitcase on the right freaking plane? - Does BOSTON look anything like BUFFALO? With the exception of the first letter, no. No it doesn't. - No, I don't think it's "so funny" that my suitcase didn't arrive on the ground when I did. - I don't care that it "happens all the time" because really? Should it? Um, no. - Yes I'll repeat my address to you 8 (seriously) times. - Clearly 8 wasn't enough because your baggage handler called my house at FOUR FREAKING THIRTY this morning inquiring my correct address. Because he was lost. - I don't care that you're lost. - Is that my 18 month old waking up to the shrill ring of the telephone? - Yes, yes it is. - You called back at FOUR FREAKING FORTY FIVE because you are still lost. - SERIOUSLY? - When and if you find my house, just leave the suitcase at the front door. No, don't ring the doorbell. It's fine. - *Ring* - Where the f is my suitcase? - Oh, you put it in front of the garage door which is not even remotely close to the doorbell. - wtf?
Long story short, yes I got my suitcase back (with the large binder of work documents still inside THANK JESUS) but holy shit, US Airways?