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Linda Zdanowicz Patient Expert

California
I want to help dental professionals continuously improve the culture of their practice and inspire them to increase and enjoy service to their patients. I freely share my successes and mistakes in the hopes that it helps others who enjoy dentistry and want to be the best they can be.
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Good Gossip by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "No one ever gossips about anyone's secret virtues.". -Bertrand Russell- Gossip is such a weird thing. On the one hand we feel uncomfortable with it because of how it m ... Read on »
This is hysterical. Take the ... by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health This is hysterical. Take the time to read it, and don't be offended by some of the cuss words. The story demands them. http://thedentalwarrior.com/2011/07/15/vestigial-org ... Read on »
The Enemy of Excellence by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "Minimalism breeds mediocrity.  It is the destroyer of passion.  Minimalism is one of the great character destroyers of our time.  It is the enemy of excellence and a ca ... Read on »
Joy by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "Joy is the fruit of appreciation."  ~Matthew Kelly~ Sounds like a no-brainer, doesn't it.  If you are appreciated, you feel joyful.  It sounds simple, but it doesn' ... Read on »
That's What It's About by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health When it all comes right down to it, dental practices are basically comprised of phone answerers and money handlers, spit suckers, tooth scrapers, and hole drillers.  Don ... Read on »
Be Gentle With Everyone by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "Be gentle with all.  Try to see the heart I see, to know the pain and difficulty of the other life, that I know.  Try, before you speak to anyone, to ask me to act as t ... Read on »
The Good, The Bad, The Ugly, And The Annoying by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health We all want our staff to work together in harmony, to overlook small slights and mistakes, and to see the good in each other, don't we?  What percentage of each day can ... Read on »
Keep Your Garden by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "If there is no gardener, there is no garden."~Steven Covey - First Things First~ As a manager, I can't tell you how many times I've been frustrated, or disappointed ... Read on »
Oh Come On, Hug Me by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "Go out into the world today and love the people you meet. Let your presence light new light in the hearts of people."   ~Mother Theresa I remember reading a book by ... Read on »
Leading To a Higher Power by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "You are not here merely to make a living.  You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievemen ... Read on »
Sing Your Song by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "Most men lead lives of quiet desperation, and go to the grave with the song still in them."   ~Henry David Thoreau~ Can you relate to this quote?  I think that many ... Read on »
Grow Your Own by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health How do you get an amazing staff?  You grow it yourself.  I think it's very unusual for a great staff to just assemble in one practice without a concentrated effort that ... Read on »
Don't Just Stand There Impress by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health I love experiencing great customer service.  I was shopping at Williams Sonoma with a friend today and the entire experience was a Wow!  We were greeted warmly as soon a ... Read on »
React To Their Humanity by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health I was driving home the other day and saw a man and his wife walking their dog.  Usually, if it was any other couple, I would just wave and think no more of it.  The husb ... Read on »
Great Attitude Moment of the day by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health Isn't it great when you see a staff member go above and beyond?  We've had a good bit of snow here in NC, and it doesn't take much to shut everything down.  We were clos ... Read on »
Back To Aristotle - Goodness by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "Ethics is all about spiritually healthy people in socially harmonious relationships."  ~Tom Morris~   When I read Tom's definition of ethics I can't help but th ... Read on »
Great Attitude Moment of the Day by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health Just a quickie. I'm going to start posting great attitude moments whenever I catch someone on our staff being particularly wonderful. This morning I noticed that our new ... Read on »
Back To Aristotle - Beauty by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health Well, I was wrong, I took a long time to get back with this post.  But here we go, let's talk about Beauty - the Aesthetic dimension. "Business should be viewed as a ... Read on »
Back To Aristotle - Truth by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health "All men seek happiness.  This is without exception.  Whatever different means they employ, they all tend to this end.  The cause of some going to war, and of others avo ... Read on »
Well, What Did You Expect? by Linda Zdanowicz Patient Expert Posted in: Blog Posts in Dental Health People don't always do what we expect them to do.  Sometimes we think things are pretty clear and then we get surprised.  Often, another person has no idea of what we we ... Read on »