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Posted Dec 02 2008 3:06am
It's now been 10 days since my original email to vodafone. Since then I've sent another three, one to a vodafone manager.

Nothing. Nada. Zip - they haven't bothered replying to anything.

What's the point in paying a company when you get no service? How can I force them to answer my queries? They obviously don't care about their customers, or their customers needs whatsoever.

I've also contacted Fair Go - NZ's consumer rights TV programme, and I'm about to do it again.

Vodafone - SHAME ON YOU. I can't make a phone call - I cannot hear on the phone. - Your helpdesk is so unprofessional that it doesn't reply to any queries. You're in the business of technology - internet, email - now why can't you actually use your technology to answer a simple query. 10 days is simply not good enough for a reply. Especially for 4 emails.

You suck bigtime.

Actually - they just sent me another autoresponse email to say that they are experiencing delays and that I will be contacted in the next 10 days. What an absolutel JOKE! I contacted them over 10 days ago, and I haven't had a reply yet.

They should change their auto response to...

Don't bother using this website as we won't reply to you!!!

Time to contact Telecom I think.

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