An investigation by BBC Somerset has shown the needs of thousands of deaf-blind people are not being met.
Figures from the charity Sense show more than 4,000 people in Somerset have got visual and aural impairments.
However fewer than 300 of them have registered with their relevant councils across the county.
The government has issued statutory guidance stating that councils should be identifying and keeping a record of deaf and blind people in their area.
Read more at the BBC.