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Phone calls for deaf people are a step closer

Posted Apr 23 2009 4:20pm

Ofcom are carrying out a comprehensive review of telecommunications services for deaf people. Hopefully this will pave the way for opening up possibilities of implementing new and more efficient and suitable telephone systems that will work with the existing digital networks in the UK. I went to a consultation meeting with Ofcom, along with two other deaf people. The three of us had used captioned telephony and Typetalk, and explained the pros and cons of each service.

The Guardian reports upon the TAG campaign to have a modern telephone service for deaf people in the UK, see HERE for the full article.

It’s very frustrating when you can’t hear on the phone and your option is to get an analogue line installed so that a minicom or Typetalk can function, or use an interpreter to relay your call via an ordinary telephone. I will be be so pleased to be able to, without a second thought, pick up the phone and transfer an incoming call to a colleague, or make a phone call to a number that is likely to have a number of automated options to choose from such as my bank, or make a call without worrying whether the hearing person at the other end will hang up on me or not.

Changing track slightly, a new possibility has emerged. A new phone was launched last week by Polycom, the VWX 1500 business media phone. This phone is interesting as it has IP capabilities, it is able to simultaneously stream high quality audio and video - a potential winner for deaf people. It has a flashing light on the top right corner of the phone and it is possible to save conversations for later recall.

Polycom have a roadshow and will be in London on 14 and 15 May.

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