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Hospital Ratings on Patient Experience

Posted Jul 10 2012 12:00am

Yesterday I came across Business Over Broadway's really cool Map of US Hospitals and Their Patient Experience Ratings .  It is a wonderful graphic display of results for  HCAHPS  data collected Q3 2010 to Q2 2011 for over 3000 US hospitals on ten measures of patient perspectives of care ( updated 5/30/2012 ).  

I think there are a couple of key points about this data.

  1. Hospital leaders and providers need to recognize that anyone can access this data and present it in ways that are easily understood by consumers. This means it is hard to hide.
  2. Today's interactive and dynamic tools for displaying data make it such a more pleasant experience for those of us who have long relied upon data for strategy, planning and performance improvement. 


The colors for each hospital are based on their PAI (red = 0 – 20; purple = 21-40; yellow = 41-60; blue = 61-80; green = 81-100). If you click on one of the buttons, you will see detailed information about the patient experience metrics (if survey data were collected for that hospital) as well as response rates, sample sizes and other notes (if available). NOTE: Some hospitals do not have any ratings (those are typically red).

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