Leaders and managers must possess the ability to speak clearly and be understood by all members of their team. They are there to encourage, motivate and lead. Managers will also help train new employees or delegate responsibilities to other members of the crew training experts. Should still be available to answer any questions you might have their employees in order to be successful.
Two qualities should be required of all operators. This is the ability to speak clearly, and the ability to listen actively. Active listening means not only listening to what an employee says, but also acting on those words, taking into account the opinion of employees and to make changes or corrections.