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Worried Patients Receive Quick Online Responses From Caring Virtual Health Guides

Posted Sep 23 2010 5:26am

Image representing EmpowHER as depicted in Cru...
Image via CrunchBase

Rarely does a blogger reprint a press release. But I am SO proud of EmpowHer , on whose advisory board I serve, and SO happy for my friends Pat Elliott and Michelle Robson , whom I introduced to each other when Pat was diagnosed with CML, that I have to do this (and besides, yesterday was Pat’s birthday and one year since her diagnosis and she’s now cancer -free and advocating for patients on EmpowHer.

In my mind, EmpowHer represents the best of what the internet offers for health care.

Pat Elliott is a cancer patient whose quick online advice to others about cancer and other health issues on EmpowHER.com , a Top 10 women’s health and wellness resource and community, is also helping her manage her own medical condition. Elliott, who lives in Phoenix, is one of a growing network of national patient advocates who are helping others to improve their own health.

For Elliott and many other women who serve as Patient Guides at EmpowHER , it’s all in a 24-hour day’s work. They are the caring and compassionate voices at the other end of EmpowHER.com, responding to health questions from EmpowHER members within 24 hours. Guides respond to all questions submitted and the average response time from an EmpowHER Guide is 4 – 5 hours. However, women who sign up for a free  membership with EmpowHER are guaranteed a response within 24 hours.

Through the  ASK A Health Question form on the website, women who come to the site are able to reach out to a trained individual who may be able to help a member through a difficult situation when access to medical advice may be limited. EmpowHER Guides can often offer exceptional resources on EmpowHER and other sites that may be able to help women, as well some understanding in times of need.

As part of her own journey through the medical quagmire of cancer care, Elliott immersed herself in helping others. “I advocate for my own health every day to get the best care possible. Helping others is healing to me, providing an uplifting and positive experience,” says Elliott.

The 24-hour turnaround commitment is designed to help women with health issues who are worried and need information quickly. “When I was ill and kept asking questions on web sites and wasn’t receiving the answers I desperately needed, I knew that there were other women out there with similar experiences,” said  Michelle King Robson , Founder, Chairperson and CEO of EmpowHER, who notes that EmpowHER’s goal is to give women information that will help them properly advocate for their own health when they need it — as soon as possible. “No one likes to wait if you have a health issue, whether if it’s for your doctor’s appointment or a post on a web site. Women want to know that someone is there to help them in their time of need. With our 24 Hour Promise, they know they will get that from us.”

“While our team is not a substitute for one’s own doctor or other health care professional, they do provide insight and can help them with further resources,” adds King Robson.

To date, the website has received nearly 6,000 ASKS and Guides have provided 24,000 responses to original questions and comments.

About EmpowHER
EmpowHER is an award-winning health media company for women. The Company’s website provides visitors access to one of the largest women’s health and wellness content libraries on the web, as well as the largest online community of women discussing their health and wellness issues. EmpowHER promotes a “24 Hour Promise” to its visitors, who can come to the site, ask any health question and receive a response within 24 hours. Health care marketers rely on EmpowHER for reaching the most influential health and wellness buying audience on the Internet — women. Millions of women visit EmpowHER.com every year, making it one of the largest and fastest-growing resources dedicated exclusively to women’s health and  wellness . For more, visit  www.empowher.com .


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