What Do Hospital Patients Have In Common With Airline Passengers?
Posted Mar 04 2011 9:54am
Delta Airlines recently announced it is sending its 11,000 ticket agents back to school for a refresher course in customer service. "No one cared or apologized" was a recurring comment among Delta's passengers last year. Hospital patients, like airline passengers, often feel shortchanged. Read more »
Delta Airlines recently announced it is sending its 11,000 ticket agents back to school for a refresher course in customer service. "No one cared or apologized" was a recurring comment among Delta's passengers last year. Hospital patients, like airline passengers, often feel shortchanged.
Read more »