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Ten Things You Should Ask Medical Transcription Companies

Posted Feb 02 2013 7:29am

There are many things to consider when you choose a medical transcription outsourcing service provider. Here are ten important questions you should ask medical transcription companies to help you to choose the right one.

How long have you been in business? It is always advisable to ask the transcription company how long they have been in the business. You want a firm that has experience in medical transcription. Inexperienced medical transcription companies will not be able to provide high quality output. You can ask to see testimonials to find out whether their clients are happy with the work the company has done for them.

How much work you can handle? This question is important if you have a large volume of files to outsource. You need to have an idea of whether the company you choose is capable enough to handling the work you entrust it with.

Do you have a team of skilled and professional staff? You should ask whether the company employs transcriptionists who are well-versed in medical terminologies and have excellent listening and typing skills.

Are you HIPAA-compliant? The Health Portability and Accountability Act (HIPAA) sets the standard for data security and confidentiality. A medical transcription service provider that is HIPAA-compliant would have all measures in place to ensure the confidentiality of the patient information it is entrusted with.

What is the kind of technology available? When hiring a medical transcription outsourcing firm, you need to ask the company about the technology they use. Do they offer multiple dictation options such as digital and telephone dictation? Do they have safe file transfer methods to protect your valuable information?

What is the level of accuracy assured? Always ask for the level of transcription accuracy that the service provider can ensure. Your service provider should have a team of proofreaders, editors and QA personnel on board to ensure top level accuracy. A reputable company can provide solutions that ensure up to 99% with good audio.

What is the turnaround time assured? Before hiring, ask for the turnaround time the company assures. If the guaranteed turnaround time suits your needs, then go with it. Many companies undertake to provide solutions in custom TAT.

Do you serve multiple specialties: This is significant if you are a hospital or a practice with many specialists. While choosing a service provider, make sure that the firm offers medical transcription services for almost medical and surgical specialties including cardiology, dermatology, ENT (otolaryngology), family practice, gastroenterology, general surgery, gynecology, hematology and so on.

Do they have a web-based document management system? web-based document management, storage and retrieval system combining EMR functionality is important.

Ask for reputation and references: Always ask for references from the medical transcription company. Companies with a proven track record will always provide you with references.

If you are planning to outsource your transcription, first shortlist a few medical transcription companies. Then go by these questions to choose a service provider.

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