#qualitysummit Another featured speaker at the Saskatchewan Health Care Quality Summit was Sarah Patterson, executive vice president and chief operating officer of Virginia Mason Medical Center, the leading adopter and proponent of Lean (or Toyota Production System) process improvement in hospitals. Her presentation was a masterpiece of description and discussion of the Lean philosophy. If it is posted on the web, it will be well worth your time. In the meantime, as I did for the Jim Easton talk , I am going to post my live Twitter feeds to give you a sense of her major points.
Patterson: Using Lean provides a common language for process improvement. Small size of province offers oppty to experiment.
We understand the important role of leadership, throughout the organization.
Other orgs often talk about inability to sustain progress. Frustration of lack of stability.
Would like Va Mason org to operate like an aircraft carrier. How to run a complex business safety.
Aircraft carrier= an airport on top of a nuclear power plant comprising a bunch of 19 year olds!
Aircraft carrier needs complete alignment with the mission. If not done well, puts others at risk.
Aircraft carrier requires an incredible commitment to adoption of standard work. Relentless focus on training.
Aircraft carrier requires enforcement of accountability.
Create jobs that are doable. Train people to do them. Hold people accountable to them.
Virginia Mason story begins in 2000, looking for way to improve and assurance of accomplishing that.