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Re: Poor Patient Satisfaction

Posted Nov 06 2008 8:31am

HealthDay/ Washington Post:

In the first national survey of patients’ experiences, many hospitals were found wanting in key areas such as pain management and discharge instructions. In fact, almost one-third of patients gave low ratings to pain management, and one-fifth gave low ratings to communication at discharge.

Solution?  Work on the organization’s culture.  See post below.

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