At last week’s Healthcare Information and Management Systems Society’s Virtual Conference & Expo, some interesting and useful advice was provided regarding the success of EMR implementations. The concept of 'SWAT' like teams that provide intensive support for physicians following implementation of EMRs or cautions regarding when physicians begin to pay for their EMR systems after purchase. The following is an extract from an article published in Computerworld.
May 18, 2007 -- When a major IT project is implemented at The Ohio State University Medical Center, the IT shop sends out several “Red Coats” — designated helpers for users who are struggling with the new system. The medical center’s IT services team members, who wear coats in the university’s scarlet color to make them easily identifiable, are credited with playing a key role in the successful rollout several years ago of an electronic medical records (EMR) system.
Longtime EMR user Salvatore Volpe, a physician who practices in Staten Island, N.Y., added that detailed, upfront planning is critical to avoid the “headaches and heartaches” EMR projects can cause small and large operations alike. For example, Volpe said, without early planning, physician practices would likely have to pay for EMR software and services long before they are ready to use them. Vendors typically begin charging users for software and services once a contract is signed -- whether the customer knows how to use the product or not, he noted. To read more, clik here: Planning, Early Support Keys to EMR Success
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