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NHS Outsourcing Could Bring Windfall for Call Centers in India Via NHS Shared Business Services

Posted Jan 05 2011 8:03pm

There are currently over 700 employees in India doing work for the UK and according to this article as budget cuts and considerations grow over the next image couple of years, the money potential for India could stand to grow.  According to the article here, the workload handled is the “business” side of the NHS, not medical records per se and activities that  involve invoicing and other such functions outside of the direct patient care.  BD 

Indian call centers are poised to reap a massive windfall in extra earnings during the coming financial year as the UK government’s biggest spending department seeks new ways to save money.

The UK’s National Health Service (NHS), which has an annual budget of £104 billion, is under orders to achieve 20 per cent savings by 2014.

Health service managers believe this will be best achieved by outsourcing more NHS administration to Indian call centers and data bases that are cheaper to run than their UK counterparts.

Currently, a UK government-backed company called NHS Shared Business Services (SBS) has some 700 Indian employees in Delhi and Pune that handle invoices, data entry and administration.

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