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NHS Choose & Book: A UK Patient's experience with the NHS system.

Posted Oct 30 2008 3:22pm

The following is an exerpt from a Blog published in the UK and describes an early experience with an online booking system that has been deployed in the UK to allow patients to book their own appointments for services. It is an interesting example of the impractical nature of systems change. This will be something that the remainder of the world will be watching carefully.

"Is Choose & Book, the new system for getting hospital appointments any good? In a word, “no”. In more words “well, not based on my experience, though that may just be teething problems.” In many more words, and a few screenshots: .... In pursuit of this goal, I have had my first encounter with NHS Choose & Book. The GP needed to refer me to an audiology unit for a hearing test. Choose & Book presented my GP with three choices:" Link: NHS Choose & Book: no appointments, no waiting list, no NHS..

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