For 37 percent of stays, SNFs did not develop care plans that met requirements or did not provide services in accordance with care plans. For 31 percent of stays, SNFs did not meet
discharge planning requirements. Medicare paid approximately $5.1 billion for stays in which SNFs did not meet these quality-of-care requirements.
Based on these findings, OIG made the following recommendations:
One question is how well the study actually measures quality. The analysis was based on a medical record review of only 190 stays. Further, much of the concerns over quality of care deal with poor documentation of care quality rather than actual care quality. For instance, the authors note that many SNFs did not provide plans of care or document discharge plans. Sometimes therapy was provided without justification. Justifying the therapy need in the record is ideal, but failure to indicate a need does not necessarily mean that the patient does not have any need. Although care plans and discharge plans these are best practices, documenting quality of care is not the same as actual quality of care.
Some of the quality of care issues, however, are certainly real.
For example, in one stay, the SNF made no plans to monitor a beneficiary’s use of antipsychotic medication that had potentially severe adverse reactions. In another stay, the SNF did not address the psychosocial needs of a beneficiary who had anxiety and made repeated health complaints.
Overall, however, actual quality of care problems appear less prevalent. The medical reviewers identified three instances in which SNFs provided poor wound care that may have resulted in the beneficiaries’ condition worsening and five instances in which SNFs did not appropriately manage beneficiaries’ medications. Although ideally quality of care should be 100 percent, this translates into a 4.2 percent poor care rate. There were other instance where therapy was overused, but this indicates overprovision of care rather than a lack of quality.