Well Intuit is trying to do something here and we shall see whether or not it works but the entire issue here today whether it is financial or healthcare or other software, it’s getting way too complex. Eating your own dog food is something Microsoft has professed for years and it’s a very good thing. You can’t just create software and parameters that “Are for those guys over there”. A couple years ago I wrote about that too and it’s a big issue. How many times did I see videos with Aneesh Chopra telling everyone to innovate and “get rich”. Sure everyone wants to make money but create “useful” and consumer friendly software. So many developers when it comes to consumer software don’t use their own stuff, they are motivated to follow the “get rich” side of the story.
Even the big guys like Microsoft and Apple don’t get it right all the time and look at how many software applications they have trashed and discontinued, so again every application is not going to work for you or even the masses. We also have applications that have been written for “desired” results versus the focus of “accurate” results…if you don’t believe that one see how it works in the financial markets and why CEOs have no clue on what their own business model is…of course Intuit should have that guy or gal in on this process too:) Why not. They may find that some of their business models are too complex as well as if they not understood internally, how in the world is the consumer going to deal with it. Sometimes there’s a bit of fiction out there that you can’t see as marketing has done such a great job to disguise and studies are created to substantiate fiction sometimes. This is not always the case but in the financial areas of business, it’s all over the place as fiction can lead to profits and move the money from the middle class to rich, it’s all about those algorithms. It’s still a people world out there. This is chapter 44 of my series called “The Attack of the Killer Algorithms” and the spread and occurrences of such is on the rise. The video at the link will make your hair stand on end as it’s the Quants themselves telling you how the develop their own fiction..we should listen in here if you want a full dose of reality.
Quants: The Alchemists of Wall Street Video Documentary - Why It Needs to Matter What Companies Do and Not Focus Only On the Price of Stock With So Called Value - Attack of the Killer Algorithms Chapter 44
So when we talk risk these days, the real risk is the software or algorithms themselves…”is it real or is is Memorex”…to quote an old saying that is very appropriate today. This tweet also made the same connection here in the fact that consumers and government has a long history of being Algo Duped and telling the difference is hard. Why do you think Jon Stewart and Steven Colbert had their big event about bringing reality and sanity back? If you get too far away from the “accurate” end and dwell in the “desired” end of the formulas…you get that…insanity.
Computerworld - SANTA CLARA, CALIF. -- Prior to instituting a change management program, the IT group at financial and tax preparation software company Intuit took eight weeks to complete a business developer's service ticket.
As in many businesses, at Intuit IT and business rarely if ever mixed. IT did what it thought it needed to in order to fulfill requests and advance technology, and business users did what they could to avoid IT.
But, after a radical change management program was instituted by Intuit's new CIO, the eight-week project fulfillments dropped to one day.
Intuit has taken the all in one boat-theory to its external business and tax customers as well, opening up their platform for users to customize for their own purposes.
For example, Intuit spent years developing 150 business reports, such as Intuit's QuickBooks accounting software, sales reports and profits and loss reports. Once business customers were allowed to customize their reports, Intuit quickly learned what had actually been needed.
"What we found was that the top 25 reports used by our clients had actually been created by our customers," Goodarzi said.