There was an interesting article in The Greensboro News & Record last week about the new president of a tiny Annie Penn Hospital in Reidsville, NC, part of Moses Cone Health System. Mickey Foster, now three months into his new position, has taken to walking the halls of the hospital as part of a program he calls “Walk a Mile in My Shoes.” I have long been a fan of management by walking around, so this story naturally caught my attention!
As Mr. Foster makes his rounds to various departments within the hospital, he jumps in joins the team in the daily job functions. So, for example, on a recent visit to the food service department, he helped to assemble “40 ham-and-turkey sandwiches, dished up 130 food trays and delivered meals to 10 patient rooms.” (Source: Greensboro News & Record, September 12, 2010.) For more about this story, go to http://tinyurl.com/3946qxe .
I was also excited to read that Mr. Foster has started a mini-farmer’s market on the hospital grounds. This gives employees a chance to buy healthy, locally-grown produce in a convenient location. This is another step that makes me feel good about the prospects for this hospital president.
There’s a lot more to being a hospital president than simply walking the halls of your organization. But, if you’re interested in developing a positive employee- and patient-focused culture, walking the halls is a great place to start!