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Health Insurers Promote Paperless Records – Why Did Blue Cross ship a box full of Paper Records with Sensitive Medical Records t

Posted Jun 20 2009 10:39pm

Is this the pot calling the kettle black?  I though health insurers were pretty much all paperless and this is one huge item promoted to clinicians and image other healthcare individuals.   The woman had ordered another insurance card for her daughter and she did receive it in a separate envelope.  Hopefully these were not the the rescission files to be processed, and this sounds like a job for the HIPAA police.  It will be interesting to hear the updates on this one as to why and how this occurred.  The woman couldn’t give the box back fast enough.  BD 

SEMINOLE COUNTY, Fla. -- A Seminole County woman was expecting a new insurance card from Blue Cross, Blue Shield, but she got a lot more than that.

The woman said she received a box filled with hundreds of personal, private medical records for other people.

The brown box sitting on her front doorstep Friday morning, she said, didn't look too out of place. However, as soon as the Sanford woman opened it, she found stack after stack of people's private medical records that certainly weren't in the right place. image

Eyewitness News sorted through the documents and found incredibly sensitive information, from peoples' addresses, to doctors, the medicines they're taking, insurance numbers and even their diagnosis. 

"You've just violated every law, every law in the medical field by giving a stranger these peoples' medical information. It should've been shredded and it hasn't," she said.

Blue Cross, Blue Shield of South Carolina couldn't immediately say how the information could've been shipped out so haphazardly.

Woman Gets Others' Medical Records In Mail - News Story - WFTV Orlando

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