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Health Insurance Companies Continue to Outsource Jobs Overseas With Large Focus on the Philippines–Subsidiary Watch

Posted Jul 26 2012 3:55pm

The mention in this article is WellPoint and their subsidiary company Radiant Services which has moved many of their jobs overseas.  imageAlso too, I don’t know how it is in other parts of the country, but hospitals here in southern California employee a lot of nurses from the Philippines as their training they receive there is up to US standards, unlike other countries such as Mexico.  The article below was from 2010 where layoffs and outsourcing of jobs took place in North Carolina with Blue Cross.  All the action when it comes to profits and business intelligence as far as where to cut, move and so forth comes from those algorithms to create business models.  Sourcecorp was the company named in handling this contract. 

 

This does get kind of scary as when the queries and the algorithms point to a location to where money can be saved, jobs are cut in the US and to other countries they go.  India has also been a longtime outsourced country for the insurers and many other industries.  If you read the entire article you can see there’s mention of everyone to include United who’s policy is not to comment but they have more subsidiaries than one can shake a stick at and sometimes it’s hard to keep track of them all.  ChinaGate is one of their subsidiaries that works with other United subsidiaries and companies to promote and bring more Chinese drugs and devices to the US and the world so maybe they are in quite a bit deeper here?  At any rate the article says they don’t want to talk about it.   


It’s hard to kind of hide some of this though when you call and your hear a specific accent and you pretty much know where your call has been directed.  There’s specific software marketed to some of the countries where English is not the native language and read this below to find out more as the folks in the call centers are given signals via the software to tell your “current state”.   So this is what we get, folks outside the US assisted by some voice algorithms to help us out with customer service and other issues.  

Emotionalysis is the name of the technology and it’s kind of odd that they also say the software can predict prostate cancer so who knows what goes on outside the US as maybe you might be getting a free prostate cancer analysis if you are a male and of course that would be useless for us females


As contracts for Medicare and Medicaid administration continue to be a battle zone, you might want to look at this post to where via IT and subsidiaries it appears that Untied has a bit of an attack going on with Blue Cross as the former Tri-Care contractor (Blue Cross subsidiary) maybe go out of business over the loss of the contract to Untied, who now employs the former HHS director who is accredited with writing most of the healthcare reform laws and also a few months ago hired former Minnesota Assistant Attorney general to add as general counsel.  I don’t know exactly what he does there in that capacity but United did sue the DOD for the West Tri-Care contract and they go it as a cost that the Blue Cross subsidiary says was higher.  BD




WASHINGTON — After years of shipping data-processing, accounting and other back-office work abroad, some healthcare companies are starting to shift clinical services and decision-making on medical care overseas, primarily to India and the Philippines .
Some of the jobs being sent abroad include so-called pre-service nursing , where nurses at insurance firms, for example, help assess patient needs and determine treatment methods.

But the latest outsourcing, which have contributed to the loss of hundreds of domestic health jobs, is done for financial reasons. And the outsourcing of nursing functions, in particular, may be the most novel — and possibly the most risky — of the jobs being shifted.
At the forefront of the trend is WellPoint Inc., one of the nation's largest health insurers and owner of Anthem Blue Cross, California's biggest for-profit medical insurer.

Health Net Inc., which is laying off dozens of information technology and accounting workers whose jobs are being sent to India, said its outsourcing has generally been confined to administrative and IT functions. UnitedHealth Group, the nation's largest health insurer, didn't respond to inquiries.

Few have been as aggressive as WellPoint, which made a profit of $2.65 billion last year on revenue of $60.7 billion. WellPoint's total employment at the end of last year was 37,700, down from 40,500 two years earlier.



http://www.latimes.com/business/la-fi-healthcare-offshore-20120725,0,5854713,full.story


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