Make no mistake: the U.S. health care industry is in crisis…Health care delivery is convoluted, expensive, and often deeply dissatisfying to consumers…We believe that a whole host of disruptive innovations, small and large, could end the crisis—but only if the entrenched powers get out of the way and let market forces play out. If the natural process of disruption is allowed to proceed, we’ll be able to build a new system that’s characterized by lower costs, higher quality, and greater convenience than could ever be achieved under the old system…Attempts to use regulation to stave off disruptive attacks are quite common…Unfortunately, regulators are inclined to be...protective of the entrenched professions and institutions in health care…The links between those institutions, federal and state regulators, and insurance companies are strong; they are wielded to preserve the status quo…Government and health care industry leaders need to step forward—to help insurers, regulators,… hospitals, and health professionals work together to facilitate disruption instead of uniting to prevent it. If they do…health care providers will realize the opportunities for growth that come with disruption—because disruption is the fundamental mechanism through which we will build a higher quality, more convenient, and lower cost health care system. If leaders with such vision do indeed step forward, we will all have access to more health care, not less.
In my next post , I discuss my personal experiences of how government regulators and HIT vendors respond to the introduction of disruptive HIT innovations.