CIO Executive Edge: Processes: the business decisions that drive IT costs

If IT is strategic, then the IT budget should be driven by more than operational needs. So what are the drivers of IT resource and budget requirements? Process is perhaps the single greatest force shaping the structure of IT costs. In fact according to the 2010 CIO survey “Improving business process” is a top 5 business expectation of IT at more than 58% of companies.