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Ascension Healthcare Working with American Well to Offer Online Web Visits

Posted Feb 05 2010 11:43pm

American Well began their first pilot program in Hawaii and since then has expanded into additional areas.  United Healthcare has also chosen American Well as a imagepartner and has been soliciting for physicians to join their network for a few months now.  Ascension offers care at over 500 facilities in 19 states in the US. 

It has been a while since I have visited the American Well web site and there are 2 services they offerone for patients and doctors to collaborate and a second service for physician to physician to consult.  You can watch a video at the website where you have options of using just the computerand adding a web cam and determining your charges before you even connect.  Once you have consulted with a physicianyou can add them to your network and the next step is to share with your primary care physician.

In addition you can also export your information to Microsoft HeatlhVault.  BD 

Press Release:

As part of its efforts to improve the healthcare experience of those it serves and better meet their needs throughout their lives across the entire healthcare continuumAscension Health has reached an agreement with American Well™ Inc. to bring Online Care services to communities served by Ascension Health’s local Health Ministries. Ascension Health will be the first health system in the United States to offer American Well’s Online Care.

“Ascension Health’s Strategic Direction guides us to establish lifelong relationships with patients. As a resultwe have been working with our local Health Ministries across the country to assess community needs and explore new models of healthcare,” said Hyung T. KimMDMBAManaging Partner of Ascension Health Transformational Development. “Our goals include finding new ways to connect people with the services they need and enabling our affiliated physicians to provide care that is more efficient for them and more convenient for their patients. This new technological capability will allow us to advance both those goalsimproving the lives of those we serve and the physicians with whom we work on a daily basis.”


The Online Care service will allow eligible patients to engage in immediate live encounters with primary care physicians and other clinicians affiliated with Health Ministries of Ascension Health. Patients will be able to initiate these encounters from their home or workplace at any timevia the Web or a regular phone. During each live interactioncare providers will be able to review the patient’s clinical informationspeak with and usually see the patientprescribe medications as appropriateand suggest follow-up care.

In keeping with the mission of Ascension Healtha key focus of the deployment will be the creation of an Online Care offering specifically for poor and vulnerable populations. This service eventually will allow eligible individuals to receive online medical services at no charge. In additionparticipating Health Ministries will identify physical sites in underserved areas where individuals will have the option to conveniently access Online Care services.

“As we explore innovations in care delivery for the benefit of all individualsa major focus always is to find ways to expand those innovations to those who are poor or vulnerable,” Dr. Kim said. “As Online Care evolveswe hope to provide even better access to quality primary care for those who need it most.”


The service will begin in spring 2010 at a yet-to-be-named local Health Ministry of Ascension Healthwith plans to expand the service following the successful initial deployment.

“We share Ascension Health’s goal to increase access to quality healthcare,” said Ido SchoenbergMDCEO of American WellInc. “As the first health system to offer Online CareAscension Health will pioneer the use of this innovative technology to serve those patients in greatest need.”


Related Reading:

American Well – Video Consults for Physicians
American Well Video Physician Conferencing becoming available in Minnesota

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