The doctor is a quack, a drunk, a perv or other vicious gossip previously said privately are now anonymously posted online for the world to see.
Research and articles like this one in the New York Times have documented how online forums and review sites have become “a cesspool of character assassination.”
This is a huge problem for healthcare providers.
There are things you can do to protect your doctors and organization, here are three:
Has your patient volume been affected by negative reviews or anonymous gossip? Another great source for information is this 20-minute webinar on the Six Dangers and Opportunities of Social Media.