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What is The Definition of
Posted Sep 19 2010 9:05pm
Behavior, either verbal or non-verbal, which by its nature may:
1). Demonstrate disrespect to others in the workplace.
2). Affect or have the potential to affect adversely the care provided to patients.
3). Reflect a misuse of a power imbalance between the parties
The quality of health care workplaces is enhanced when all health care personnel cooperate with one another and treat one another with respect and courtesy.
Conversely, the quality of health care workplaces is eroded when any health care personnel exhibit disruptive behavior and/or are disrespectful or discourteous in their interactions with one another.
Disruptive, discourteous, or disrespectful workplace behavior by any health care personnel should not be tolerated.
All personnel who govern, manage, or work at the frontlines of the health care system should strive to foster a positive workplace environment and to prevent behavior that may poison that environment.
When disruptive workplace behavior occurs, the perpetrator of such behavior ought to be held accountable and steps ought to be taken to prevent future recurrence of such behavior.
Disruptive workplace behavior is less likely to become entrenched if appropriate interventions are made promptly when such behavior is first manifested.
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