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Uses of Automated Business Phone Systems


Posted by clarkken06

A normal phone system can be converted to a digital business phone system. Today, most of the automated business phone systems are inexpensive and have all the necessary features that can make calling an international number just as easy and inexpensive as calling a local number. There are many more benefits of these phone systems, so let’s take a better look.

Call Routing

Many times the company does not feel the need to assign specific numbers to every employee and in such cases there can be extensions that can be assigned and only have to be punched in to locate the desired employee. This in turn also ends up saving the cost of an operator, as these systems don’t need any human intervention.

Personnel Costs

The advantage of an automated business phone system is that it reduces the costs of added personnel who are required to answer general questions, which is traditionally a task handled by the operators of the older phone systems. With the new developments, these costs are nullified.

Easy Location

By this we mean that any department in the company can be easily located only at the punch of a number. Also, once the customer’s need is established, it is very easy then to just reconnect him/her to the appropriate department. This also reduces the wastage of precious time and energy of inappropriate employees trying to solve the problem as they get directed to the correct department in the first go.

Customer Service Costs

By making sure that the customers reach the appropriate department, you end up saving a lot on the costs that are incurred for customer servicing then. Also, the callers can hear a playback of pitches about additional products that the company has to offer.

Automated Information Systems

These are an added boon to the regular phone system, as many times the customers don’t need to speak with a person, but need to just hear some information. Details like billing details, usage, what plans it is, what products are available, etc, are examples of information that can be given without the use of a person.

If you are interested in getting a quality business phone installed in your company, then we at Expert Telecommunications have the perfect solution for you.

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