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U.S. Hospitals Lag in Patient Satisfaction - Forbes.com

Posted Nov 18 2008 12:13am
U.S. Hospitals Lag in Patient Satisfaction - Forbes.com: " In the first national survey of patients' experiences, many hospitals were found wanting in key areas such as pain management and discharge instructions. In fact, almost one-third of patients gave low ratings to pain management, and one-fifth gave low ratings to communication at discharge. Patients in many U.S. hospitals are not satisfied with their care, Harvard researchers report.

Jha also puts part of the onus on patients to improve care. 'Patients need to be proactive -- ask questions,' he said. 'The more engaged patients are, the better the care they will receive and the better the care all of us will receive, because they will drive the change for better systems of health care.'"
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