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The Healthcare Entrepreneur » Blog Archive » Lessons learned: The gas station attendant

Posted Nov 18 2008 12:13am

The Healthcare Entrepreneur » Blog Archive » Lessons learned: The gas station attendant: " I immediately drew a parallel to what we do in the healthcare field as relates to customer service. Whether a doctor, dentist, physical therapist, or someone else in the field, we care for people - not windshields or cars. In doing so, we are able to reap the rewards of benefiting real people who, in most cases, are experiencing difficult times influenced by illness or injury. People don’t come to see us because we are cheap. They don’t come to see us because we’re on the way home (patients will drive an average of 5-7 miles to see us). They don’t come to see us because we’re a good alternative to a dinner and a movie. People come to see us because they need our help and they want us to care for them just as they would care for themselves (better in most cases)."

If patients want patient-centric medicine, they should provide feedback to their doctors, so their doctors can improve what they do ! If you don't like something in your doctor's clinic, have you told him about this ? Why not ? How can he improve if you don't express your displeasure ? Doctors need their patients' help to improve - and both complaints and compliments are welcome !

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