1) Care should be based on continuous relationships. 2) Care should be customized for patient needs and values. 3) Patients should be the source of control. 4) Knowledge should be shared and information should flow freely. 5) Decisions should be based on evidence. 6) Safety should be a given. 7) Transparency is necessary. 8) Patient needs and understanding should be anticipated. 9) Waste and duplications should be continuously decreased. 10) Cooperation among clinicians is a priority.
To these ten points, I would add: For a truly “patient-centered system,” understandable and timely patient education and communication at every point of health care interaction is fundamental if we are to build enduring patient-physician trust."
Ten Simple Rules for Meeting Patient Expectations: " The Institute of Medicine has issued these 10 “simple rules” for meeting patient expectations:
1) Care should be based on continuous relationships.
2) Care should be customized for patient needs and values.
3) Patients should be the source of control.
4) Knowledge should be shared and information should flow freely.
5) Decisions should be based on evidence.
6) Safety should be a given.
7) Transparency is necessary.
8) Patient needs and understanding should be anticipated.
9) Waste and duplications should be continuously decreased.
10) Cooperation among clinicians is a priority.
To these ten points, I would add: For a truly “patient-centered system,” understandable and timely patient education and communication at every point of health care interaction is fundamental if we are to build enduring patient-physician trust."