So I had an 80+ year old patient come in to have his prescriptions refilled. He is one of the nicest old men. A veteran who was stationed in Hawaii during the attack on Pearl Harbor. A gentleman in every sense of the word.
He had just dropped off his wife at the local beauty academy to have her hair done. We finished preparing his refills and I went to the register area to give him his medications. I told him the total for his four refills, something in the neighborhood of $400, he let out an "Ugh" and collapsed onto the counter at the cash register.
"Crap, our prices just killed him" was my first thought.
Fortunately for me, one of my technicians was a retired nurse from the local hospital. She hurried over to evaluate our patient. He was showing all the classic signs of a myocardial infarction. She gave us the signal to call 911 as she was helping him to our seating area. Within 5 minutes the local fire department's EMS crew was back at the pharmacy hooking our patient up to a heart monitor. They hurried him away to the local emergency room.
A week later he came in to the pharmacy to thank us for taking care of him.
He had just dropped off his wife at the local beauty academy to have her hair done. We finished preparing his refills and I went to the register area to give him his medications. I told him the total for his four refills, something in the neighborhood of $400, he let out an "Ugh" and collapsed onto the counter at the cash register.
"Crap, our prices just killed him" was my first thought.
Fortunately for me, one of my technicians was a retired nurse from the local hospital. She hurried over to evaluate our patient. He was showing all the classic signs of a myocardial infarction. She gave us the signal to call 911 as she was helping him to our seating area. Within 5 minutes the local fire department's EMS crew was back at the pharmacy hooking our patient up to a heart monitor. They hurried him away to the local emergency room.
A week later he came in to the pharmacy to thank us for taking care of him.