Physicians Practice Articles : Patient Relations: No More, ‘Oh, By the Way…’
Posted Nov 18 2008 12:16am
Physicians Practice Articles : Patient Relations: No More, ‘Oh, By the Way…’: ".. physicians must also learn to alter their perspective during exams, stepping back to let patients be patients. “We as doctors think our patients are not focused because they’re not giving us the information in the order we want it,” she says. “We’re thinking about chief complaints, medical history and treatment regimens, the things we were taught in medical school. But that’s not how the patient thinks. It’s not how you tell a story.”
Ventres agrees. At the end of the day, he notes, it’s all about taking time to meet your patients’ needs. “The biggest mistake physicians make is that they spend a vast majority of their time in the medical world, and they don’t communicate to patients in a way they understand,” he explains. “Regardless of the work we do, if a patient has no idea what we’re talking about, they may leave confused and that makes them less likely to follow the plan of action you’ve laid out.” "
Physicians Practice Articles : Patient Relations: No More, ‘Oh, By the Way…’: ".. physicians must also learn to alter their perspective during exams, stepping back to let patients be patients. “We as doctors think our patients are not focused because they’re not giving us the information in the order we want it,” she says. “We’re thinking about chief complaints, medical history and treatment regimens, the things we were taught in medical school. But that’s not how the patient thinks. It’s not how you tell a story.”
Ventres agrees. At the end of the day, he notes, it’s all about taking time to meet your patients’ needs. “The biggest mistake physicians make is that they spend a vast majority of their time in the medical world, and they don’t communicate to patients in a way they understand,” he explains. “Regardless of the work we do, if a patient has no idea what we’re talking about, they may leave confused and that makes them less likely to follow the plan of action you’ve laid out.” "