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Patients often get left out of the 'patient experience'

Posted Dec 15 2010 7:00pm

by Sandra Yin, FierceHealthcare

Patients still don't know enough about the care they receive.

That's one major finding from a recent survey by the Schwartz Center for Compassionate Healthcare. Less than half of hospitalized patients surveyed (48 percent) said they were always involved in decisions about their treatment.

Hospital patients also aren't getting the care they expect. The survey found a 20 percentage point gap between the compassionate care patients think they should receive vs. the care they actually received in a hospital.
Being kept out of the loop might be part of the problem. Nearly one-third of patients don't even know who handled their case in the hospital. --Read the full article at FierceHealthcare

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