Patient-focused quality enhancing interventions (QEI) overview

Patient-focused interventions are those that recognise the role of patients as active
participants in the process of securing appropriate, effective, safe and responsive
healthcare. Patients/citizens can contribute to quality improvement at both an individual
and a collective level.

Patient-focused interventions are generally aimed at one or more of the following
seven quality improvement goals:
· improving health literacy
· improving clinical decision-making
· improving self-care
· improving patient safety
· improving access to health advice
· improving the care experience
· improving service development.