At Orbit Medical we understand how much wheelchair users rely on having a properly functioning wheelchair. Because of this, if your wheelchair is in need of repair or service, we will strive to get it back up and running as soon as possible, no matter what the issue.
All Orbit Medical wheelchair patients who are in need of wheelchair service should call our toll free number at 1-866-424-4500. One some occasions, our trained wheelchair service representatives will be able to guide you through a series of steps which will resolve the problem over the phone.
If unable to repair the wheelchair over the phone, the wheelchair service rep will put in a service order request for the patient. Orbit Medical will then work with Medicare or the patient's private insurance company to find out how much of the service they will pay for and how much the patient is responsible for. This process typically takes 48-72 hours. Once the patient agrees to the payment, the wheelchair service request will be sent to the closest office to complete. Orbit Medical will keep the patient informed on how long they can expect before their wheelchair is repaired.
We believe that keeping a constant stream of communication when repairing someone's wheelchair is an important way to show our care and concern for our patients.