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Not-so-good first impression

Posted Feb 10 2009 11:01am
The phone rings. Another person checking to see if we have any Toprol XL.

We do. I still have a few bottles of the brand name product on hand. They say that's fine.

The person asks me to transfer the prescription from our local CVS /pharmacy.

I call over to the CVS. After holding for 8 minutes and 47 seconds I get the pharmacist. A few seconds later I find out that the patient transferred the prescription to Rite Aid earlier in the morning.

So now I make my second call. The pharmacist at Rite Aid gets to the phone after only about two minutes.

But he puts me back on hold because they have not assigned a prescription number to the order. Nine minutes later a second pharmacist picks up the call and gets me the transfer. I'm starting to think that this prescription is more trouble than it's worth.

I fill the prescription and have it ready.

An hour later I get a call from one of the town's independent pharmacies. You guessed it, they want this person's Toprol.

Having already spent over a half-hour on this one prescription, I'm not too happy. Especially because this patient is new.

The script was a DAW and the independent didn't have any on-hand, so I kept the script.

But as a word of warning to all of you patients out there... this is not the way to establish a good relationship with your new pharmacist.
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