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A holistic approach to customer satisfaction - keeping both doctors and patients happy !

Posted Nov 18 2008 12:16am

A holistic approach to customer satisfaction - keeping both doctors and patients happy !" A holistic approach to customer satisfaction Accenture teamed with Baptist Health in Montgomery, Alabama, to implement a redesigned
clinical information system (CIS). As an innovative solution in the electronic health records arena, Baptist Health’s new CIS makes use of wireless tablets and laptop computers. These devices can be transported into patient rooms and treatment areas, allowing medical personnel
to add or review data in real time. As a patient moves from one facility to another within the organization, the information flows with the patient. Today, all clinicians who add and review patient data—from nurses and admitting personnel to radiologists, lab technicians, social workers and, of course, physicians—make use of the new CIS. Physicians are saving time by accessing patient data wirelessly as they make their rounds."

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