Patient experience, and ways to improve it, is a popular topic here at FierceHealthcare and our sister publications. And last week was no exception. But a Hospital Impact blog post last Wednesday offered a unique spin on the issue, highlighting unusual inspiration for patient experience improvement.
But as I learned this week, good advice can come from unexpected places. In fact, the blog post inspired me to look through some of our recent coverage and present other unlikely sources for patient experience success and the lessons learned.