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FAQs

 
 

General Information

What is Wellsphere?

Wellsphere is the online destination where you can explore, share and recommend ways to get active, eat better and unwind. Get your questions answered, exchange tips and advice, find local resources, tell your success stories and interact with other dynamic members from San Francisco to New York.

Can I advertise my services?

It is exciting that you have joined Wellsphere and would like to tell our members more about your services! Please email us at partners@wellsphere.com for more details about creating and developing your presence on Wellsphere.

How can I suggest ideas, feedback or comments to make Wellsphere even better?

We’d love to hear from you. Please send us an email at feedback@wellsphere.com. A Wellsphere staff member will review your comments and contact you if further information is needed.

How do I find out more about Wellsphere?

For more information on Wellsphere, please check out the About page. If you still have questions, send us a message at wecare@wellsphere.com.

How do I contact the Wellsphere staff?

Visit the Contact us page for information on how to contact the appropriate person at Wellsphere.

Account & Membership Information

How do I change my account information?

To modify your account preferences, including email address and password, simply log in and click the “Edit Your Account” link on your “My Profile” page to make any changes.

Why does Wellsphere ask for my location?

By knowing your city, state and zip code we can personalize the website for you, showing you members, local resources and classes & events near you. It also tells other members where you live so people looking for activity buddies can find you.

How do I change my notification settings?

To let us know if you want to receive news and updates from Wellsphere, simply log in, go to the “My Profile” page and click the “Notification Settings” link on the left under your profile picture, and check or uncheck the notifications you wish to receive or opt out of.

What do I do if I forgot my password?

If you forgot your password, click the link “Forgot your password?” link (here or on the Log in page), submit your email address, and instructions to reset your password will be emailed to you. If you don’t see the email in your Inbox, check your spam folder in case it got filtered to that location. If you don’t receive an email, please contact us at support@wellsphere.com.

Setting Goals on Wellsphere

What are the benefits of setting a goal on Wellsphere?

Wellsphere lets you set your goals, track your progress, send yourself reminders and invite friends and family to cheer you along the way! You can post to our community journals, or write on your own personal Whiteboard, and get answers, advice and support from the community to help you stay on track.

How do I set a goal?

To set a goal, click Add a goal on your My Wellsphere page.

How do I track my goal progress?

To log your progress, click My Wellsphere and go to the Goals tab. Select the goal you want to view and log progress for, and enter the date and amount below your Progress Chart.

Privacy & Terms of Use

What does Wellsphere do with my personal information?

Wellsphere respects and values your privacy. We use your personal info to specialize the website to your location and help improve your experience on our website. We ask for your email address and location so other members can send you messages, notify you of relevant activity (depending on your notification settings) and we can personalize the website for you, showing you members, local resources and classes & events near you. We will not sell, rent, trade or share your personal info with other parties. Your info is safe with us. For complete information, see our Privacy Policy.

What is Wellsphere’s spam policy?

Wellsphere does not allow unsolicited commercial messages to be distributed through our website. If you receive spam from another Wellsphere member, please forward the message to support@wellsphere.com.

If you or another Wellsphere member is found to have sent unsolicited commercial messages to other Wellsphere members, we will immediately review the situation and take the necessary actions.

For more information, see our Terms of Use.

How do I report inappropriate content?

If you feel someone is violating the Terms of Use, you can “Flag” the content or email us at wecare@wellsphere.com with the URL to the inappropriate content. A Wellsphere staff member will review the content and take further action as needed.

Website and Technical Issues

If I find a problem or am having technical issues, what do I do?

If you are having problems with the website or come across a website error, please contact us at support@wellsphere.com with a detailed description of the error. A Wellsphere staff member will review your comments and contact you if further information is needed. Your feedback is essential so that we can continue to improve the website.

What are Well Points?

Well Points are a fun way for you to measure the impact you're having on your own well-being and on the well-being of the whole community! You earn Well Points when you do things that are good for you, and when you do things that are helpful to others. When you're logged in to Wellsphere, you'll see your current Well Points in your “My Well Points” box on the upper right corner of your screen. Your “My Well Points” box will be with you on each page you visit, telling you how you can earn more Well Points on that page. For example, by joining a community you are interested in, posting advice or even asking a question, you will earn 5 Well Points. Check out the About Well Points page to learn more.

What is My Wellsphere?

“My Wellsphere” is your own personal home on Wellsphere and everything on the page is personalized to your unique interests and goals. Think of it as your command central where you can manage your Wellsphere experience.

It’s the place that highlights:
 • your notifications (e.g., someone requests your friendship or answered your question)
 • the most recent activity on the website that is relevant to your interests, friends and goals
 • upcoming classes & events you have signed up for
 • comments other members have left for you

From “My Wellsphere”, you can also:
 • keep track of your Well Points
 • set your goals
 • update your progress on your goals and view progress charts
 • invite friends and supporters
 • update your profile
 • recommend your favorite resources

From your My Wellsphere page, you can venture out into the community and see what all the great Wellsphere members are doing, but you can always come back to your home on Wellsphere.

 
Coming soon: wellpages