(Note: Before I get into this, I'm not going to divulge a lot of information because I'm not sure if I should. Instead, I'm going to talk about the "feel" of the experience instead.)
Last week I got to spend an entire day hanging out at the Shelbourne Clinic here in downtown Indianapolis. If you are unfamiliar with knees, or simply not a knee-geek like me, chances are you might not have heard of Dr. Shelbourne. Let me tell you this: There are good knee surgeons, and then there are GREAT knee surgeons. He is one of the best, but it doesn't stop there.
Dr. Shelbourne has an amazing set-up; every person on his staff is on-board with regards to the rehabilitation post-surgery. I've seen many rehab or training settings where the therapists and trainers bicker and contradict each other in a never-ending power struggle. Here this simply isn't the case. Each and every therapist follows the same protocols, ensuring that every patient gets top-shelf service and care.
What the have are systems in place that allow them to be super-successful. While each and every person on their staff was both friendly and knowledgable, they can easily hire and train new staff members because their entire protocol is based around systems. If patient X comes in with Y problem, then you do Z. Not only is there less room for error, but patients will get consistently better results. It doesn't matter which therapist you see on a given day because they are all operating from the same system.
Finally, it's always refreshing to meet a surgeon as down to Earth as Dr. Shelbourne. The consumate teacher, he was always filling us in on how to better serve patients/clients, things we should look for, and even mechanisms of injury. I thought I was in heaven when he said "Wanna see how an ACL ruptures?" Needless to say, he's got some fascinating insight into the topic.
Regardless, it was an awesome experience and one that I'll never forget. If you (unfortunately) should need knee surgery in the future, I would HIGHLY recommend checking out Dr. Shelbourne - you'll be glad you did.