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Rachel M.'s Twitter Updates

Specialist letter to accept GPs referral arrived more than 2 years after the patient passed away... http://t.co/D958L8UN 242 days ago
tying to familiarise myself w/ daily nutrition needs for me & their purpose. Then, analyse what food/supplements I need to add or delete. 244 days ago
18 Gentle Muscle Stretching Exercises (Part 1) - Get Well From ME (CFS) http://t.co/AN2i6gvn via @youtube 246 days ago
@grovesmedia Good luck! :D 246 days ago
@GilesMeehan LOL. You need to come to Australia to catch up with the missed summer. :D Second thought... It may be too hot & humid for you. 247 days ago
 

Kind Agent & Mean Agent

Posted Jun 12 2009 4:20pm

If you’ve read my recent rant, you know I’m not feeling good about the way estate agent treats me.

There was a scheduled house inspection on Thursday morning. After the way mean agent treated me on Friday, I stressed myself out that she would come for the inspection this time and I would be bullied by her…

I was paranoid by the possible things she would tell me to fix (and for my limitation, it would be either impossible nor costs me lots of money), although there was none as long as I know. However, I know some people can easily make things up. I was also worried if my body functions when the agent knocks on the door in the morning.

When I struggled to get to the door in the morning, I saw a kind agent, instead of the mean agent. I regard this kind agent as angel. She helped me out when I needed the most, and she continues supporting me with respect. But I don’t ask favour as I know she has to sacrifice something in order to help me. She considers me as a great tenant because I always pay rent on time, I never missed the payment, I keep the premises in good condition, I never complain and I always appreciate for her help. And she believes that the agent and the landlord must look after such a great tenant. According to her, I’m a tenant worth enough to keep, even if the landlord has to set rent lower. Unlike most of agents who treat their tenants as if they are just number or criminal, she cares about her tenants and looks after them. And she treats me with respect.

The minute I saw her, my spirit lifted. And I was bubbling words of gratitude of seeing her again.

She saw me in my dressing robe and apologised that she came too early. I explained that it didn’t matter as I’m always not well in the morning anyway. She suggested that they might need to schedule the inspection in the afternoon. Then, I felt guilty as I know it is not easy to change their routines and I am not their only tenant. I told her that I knew she is very busy, and I was feeling better than the most of mornings.

She smiled and said she would make it quick for me.

She quickly looked at the back fence and noted it hasn’t been replaced yet. I said it wasn’t urgent as the fence is still standing, and the landlord had sent someone for quotation. Maybe he is waiting until the fence is completely falls down.

She asked if there was any water leak. It was funny she asked. When the plumber came last time (when I couldn’t answer the door), he must have done something with the Hot Water System. Although he told them there was no problem, the water dribbling had stopped. So I said “no”.

I quickly updated her with the problem of Hot Water System. The plumber was coming back to check if there is electrical problem with it, he didn’t show up. Although the mean agent told me that I had to place a maintenance request again when I’m out of hot water next time, this kind agent told me that she would phone the plumber and chase things up. She agreed that the problem could be electrical, and told me without hesitation that she would ring electrician once she received the report from the plumber.

Just like that, she made things much easier for me. Huge burden of stress was lifted from my shoulders.

She quickly checked all the rooms and left happily. As she was leaving, I expressed my gratitude and I felt that was not even close to what I was feeling. She was happy that she made me feel better.

Different attitude makes me feel much better emotionally and physically. And I felt half of  the maintenance problem was already fixed.

The following morning (Friday), I had a phone call from the mean agent, instead of the plumber. I sensed hostility in her voice.

She told me with slight aggression that the landlord is coming to inspect my place on Monday morning. It was almost an order and there was no opportunity for me to ask question or reschedule it in the afternoon. I just had inspection the day before by the agent. Why the landlord needs to inspect it again by himself. I was asking myself. He had already inspected the back fence and old hot water system by himself.

At the moment, there are more things going than I can handle comfortably. Therefore, I really don’t know how I would be on Monday morning. The landlord’s inspection in such a short notice will definitely push me towards the edge, physically and mentally.

She continued that he would also do maintenance on smoke alarm. It sounded dodgy as well because I just signed the declaration that the smoke alarm is working condition when I returned the signed lease renewal. (I could renew the lease for another 6 months. When I asked for 12 months lease, I was told that the rent would increase.) But I just listened to what she said.

Then, she told me that the landlord will entre the premises with spare keys if I don’t let him in. The way she said, it sounded like a threat. I couldn’t say anything for a while.

She, then told me that she would bring the entry notice in the afternoon. (If she posts it, I will not receive it in time as they have to give me at least 24 hour notice.)

The way she talked to me bothered me a lot. It was not the equal communication, but she was giving me orders and the hint of threat. I don’t know what I did to deserve this kind of treatment. The only thing I can think of is I am sick and disabled. To her, being sick and disabled cannot be an excuse. There is nothing I can do. I just have to let this agent hate me as she wishes.

When I came back from the dentist and was closing the front gate, a car stopped in front of my place. It was the mean agent.

To my shock, she was talking extremely nice to me. It almost scared me not knowing what was going on. She said she hadn’t seen me for long time and asked how I had been. She handed me an envelop and apologised for being late. I thought she would have left the notice in the letterbox. I told her without emotion that it was okay as I just came back from medical appointment.

She kept sweet talking to me and wished me all the best.

This time, she left me in confusion. Does she have different attitude when talking on the phone and face to face?

I am feeling that things are getting little too much for me.

Posted in Chronic Illness, Disability, Life, ME/CFS
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