The next morning, I did my best to stay awake for the follow up phone call from Centrelink. I dosed off few times as morning is my only and able sleep period at the time. (Now, it’s already slid into afternoon to night after this.)
At quarter to noon, I decided to phone them instead of waiting.
The telephone operator checked the data base and gained understanding what was happening. She first apologised for nobody had rang me yet. She then managed to hold an officer and let me speak with her.
She was kind and had “willing to help” attitude. First, she told me that this is the interview that cannot be done over the phone.
Since I was not in the condition to go out on the day, I had no choice but reschedule the interview. She kindly asked what time I prefer, so I explained her that later in the afternoon has more chance for me to get out. So she gave me the last interview time on Monday the 3 rd of March. It is the same week that I have EEG appointment at hospital. This made me bit nervous but I may be okay enough to manage. It is just too far away for my ME/CFS to determine if I can or I cannot do it. I cannot say anything for sure. Also I wanted to get this interview over and stop worrying about it.
She also gave me an easy to understand direction to their office. With my question, she assured me that there are disable parking at the front of the building. This information made me feel little easy about the interview.
I was supposed to give a copy of citizenship certificate at the interview, which was requested by other department in Centrelink. She actually spoke with the person who requested the document and gave me alternative instruction to do so without getting to their office in person. This also gave me relieve from the anxiety.
I had one more question, but she apologised sincerely that she had an interview to attend. So I apologised for taking up her time and thanked for her help.
I was very happy about their telephone manner and attitude today. It will be only 20 minutes interview. But for a person who is living with severe ME/CFS without carer, mental and physical preparation to get there is very important. They made me feel that my efforts to cooperate with their regulation were acknowledged.
There will be Centrelink Interview: Part 3. :-)
In a meantime, I really need to get over with this flared up flu-like symptoms.