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David 1, Goliath 0

Posted Nov 04 2009 10:05pm

Score one for the little guy.

We went on a media rampage and also posted our story to the Kidney ONC email list to get some help. Well, thanks to the amazing people on the list and their repeated calls to Taylor, Bean, and Whitaker, the phone rang last night at 6pm as we cleared the dishes from dinner.

It was our invisible case manager who restructured our mortgage in 10 minutes!!!! Five months of leg work by Melissa and an afternoon of calls forced these people to deal with us. Why did it take shame to get them to act??? What happens to customers who don’t have an army of cancer patients to call and shame a company into action?

While friends and supporters called the mortgage company I blitzed media outlets with emails and calls about this story. Two of them responded with great interest. We’ll see what happens. Either way, I think this story needs to come out and I think Taylor, Bean, and Whitaker needs some bad exposure despite the fact that they worked with us at the 11th hour.

Stay tuned.

Score one for the little guy.

We went on a media rampage and also posted our story to the Kidney ONC email list to get some help. Well, thanks to the amazing people on the list and their repeated calls to Taylor, Bean, and Whitaker, the phone rang last night at 6pm as we cleared the dishes from dinner.

It was our invisible case manager who restructured our mortgage in 10 minutes!!!! Five months of leg work by Melissa and an afternoon of calls forced these people to deal with us. Why did it take shame to get them to act??? What happens to customers who don’t have an army of cancer patients to call and shame a company into action?

While friends and supporters called the mortgage company I blitzed media outlets with emails and calls about this story. Two of them responded with great interest. We’ll see what happens. Either way, I think this story needs to come out and I think Taylor, Bean, and Whitaker needs some bad exposure despite the fact that they worked with us at the 11th hour.

Stay tuned.

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