What the medical device industry could learn from the auto industry about proper PFO patient care
Posted Dec 22 2012 9:37am
PFO Patients Need a Comprehensive Care Plan and Owner’s Warranty for Service
Just came from my 5000 mile service check on our new car. The “Maintenance Required” light had been on for over a week so I quickly scheduled an appointment and got in for an early weekend appointment. Granted, it was the first time I had the chance to actually crack the owners manual since buying the vehicle, but take a look at what you get:
Owner’s Manual (532 pages)
Owner’s Warranty and Rights Notification
Vehicle Quick Reference Guide
Warranty and Maintenance Guide
New Vehicle Delivery Checklist
Peace of Mind Toyota Care Benefits (Roadside Assistance and Complimentary Maintenance)
App for Roadside Assistance GPS Tracking
Where is the PFO Occluder Owner’s Manual for your Heart?
Sad that as PFO patients, myself included, we are waiting months to be seen by physicians, wait on hold for calls to insurers to only delay our care and then get sent denial letters.
Where is our peace of mind? Our Owner’s Manual? Our PFO Service and Maintenance Manual?
What is our equipment warranty?
How do we know when regularly scheduled maintenance might be required?
After pulling in to a heated bay my door was opened, I was greeted with a friendly “good morning”, my vehicle VIN was scanned and my car was on its way for a quick check-up. I grabbed a complimentary cup of coffee, perused my owners manual,and even had time to watch a few minutes of SportsCenter. 32 minutes and 18 seconds later I was handed a service report (that’s how I know the time in/out), my name was announced as “Vehicle 236 is leaving the service bay” and I walked out to a tag on my vehicle that matched “236″. As I drove away to go off to the office (of all things to do get caught up on insurance paperwork), it hit me, I am overdue for a cardiology appointment. I wonder if I can get a weekend appointment?
So sad….and certainly the medical device industry could learn a great lesson here. Especially, as it applies to PFO PATIENT CARE!
Do you have a service plan for your PFO care? Many of us still don’t even have ID cards…