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Primary Uses of Remote Support Software

Posted Feb 14 2013 9:14am

Remote support Windows software is widely used by the business community and several organizations have experienced the benefits offered by Remote Support Software solutions. These solutions are primarily used to gain access or remotely control a computers operation on the Microsoft Windows platform. These tools allow administrators to execute important tasks remotely such as file transfers, remote shutdown, and remote reboot. The software also allows them to see client computer screen on the remote server.

However, not all is good about Remote Support Software. There are several limitations of remote desktop software packages such as Microsoft’s own LiveMeeting, PCAnywhere, WebEx and some open source software solutions. Some of the major problems with this Remote Support Software are compatibility issues and slow connectivity. Majority of the times you will find users of these remote desktop applications struggling to establish a connection when they should be conducting interactive Web conferences to enhance productivity.

In some of the remote access solutions mentioned above, the remote desktop user is not able to see the server screen and that takes away the major advantage of online collaboration. Besides, Windows remote desktop software works well only within company’s own network. It might not function outside the network grid that makes Remote Support Software useless for remote support. On top of that, Windows remote access software does not work on Mac or other operating system platforms.

The best solution to this predicament is using RHUB's Turbo Support Collaborative Remote Support appliance that offers reliable unattended remote support and universal attendance for Windows as well as Mac platform. This remote support appliance is capable of providing remote support to thousands of computers running on Mac and Windows platforms regardless of their geographical location. Besides, the remote appliance also offers different conferencing options that include audio conferencing, video conferencing and can be used for webinars with staff and clients.


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